Privacy Policy

How we collect, use and protect your personal information

Privacy Policy

Now Construction (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, or make an enquiry about our services.

1. Who we are

For the purposes of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Now Construction is the “data controller” of the personal information we collect and process.

Company name: Now Construction Limited

Address: Innovation Centre, Gidds Pond Way, Weavering, Maidstone, Kent, ME14 5FY

Email: privacy@nowconstruction.co.uk

Telephone: 01622 391250

2. Information we collect

We may collect and process the following types of personal information:

  • Your name
  • Company name
  • Job title, where relevant
  • Email address
  • Telephone number
  • Project details or enquiry information you provide
  • Information submitted through website forms
  • Information provided when you contact us by phone, email or other means
  • Technical information, such as IP address, browser type, device information and website usage data
  • Cookie and analytics information, where applicable

We only collect information that is relevant to the purpose for which it is provided or required.

3. How we collect your information

We may collect personal information when you:

  • Complete a contact form on our website
  • Email, call or otherwise contact us
  • Request information about our services
  • Submit a project, tender or general business enquiry
  • Communicate with us as a client, consultant, subcontractor, supplier or professional contact
  • Browse our website, where cookies or analytics tools are used

4. How we use your information

We may use your personal information for the following purposes:

  • To respond to enquiries
  • To provide information about our services
  • To discuss potential projects or business opportunities
  • To manage relationships with clients, consultants, subcontractors and suppliers
  • To prepare proposals, tenders or project-related communications
  • To operate, maintain and improve our website
  • To monitor website performance and user experience
  • To maintain appropriate business records
  • To comply with legal, regulatory, contractual or insurance obligations
  • To protect our business, website and systems

5. Our lawful basis for processing

We only process your personal information where we have a lawful basis to do so under UK data protection law. This may include:

  • Consent – where you have given us permission, for example for certain cookies or marketing communications.
  • Contract – where processing is necessary to take steps before entering into a contract or to fulfil a contract with you.
  • Legal obligation – where we are required to comply with the law.
  • Legitimate interests – where we have a legitimate business reason to process your information, provided your rights and interests do not override those interests.

Our legitimate interests may include responding to business enquiries, managing commercial relationships, improving our website and services, and maintaining appropriate business records.

6. Marketing communications

We may contact you with information about our services where we are legally permitted to do so.

You can opt out of receiving marketing communications from us at any time by contacting us using the details in this policy or by using any unsubscribe option provided in our communications.

We will not sell your personal information to third parties for marketing purposes.

7. Cookies and analytics

Our website uses cookies and similar technologies to help it function properly, improve user experience and understand how visitors use the site.

Cookies are small text files placed on your device when you visit a website. We do not use cookies to store personal information such as your name, address, telephone number or email address.

We may use the following types of cookies:

  • Essential cookies – these are required for the website to work properly and cannot usually be switched off.
  • Analytics cookies – these help us understand how visitors use our website, such as which pages are visited, how long users spend on the site, how visitors arrived at the site, and what type of device or browser is being used.

We use analytics tracking to monitor website performance, understand visitor behaviour and improve our website and services. Analytics data is generally collected in an aggregated or pseudonymised form and does not directly identify individual visitors.

However, some technical information, such as IP address, device information, browser type and general location data, may be processed by our analytics provider.

Analytics cookies are non-essential cookies and, where required by law, we will only use them with your consent. You can accept, reject or manage cookies through our website cookie banner, where available. You can also control or disable cookies through your browser settings.

Please note that disabling some cookies may affect how the website functions.

We do not sell cookie data or use cookies to store sensitive personal information.

8. Sharing your information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Website hosting providers
  • IT and email service providers
  • Analytics providers
  • Professional advisers, such as accountants, insurers, legal advisers or consultants
  • Clients, consultants, subcontractors or suppliers, where relevant to an enquiry, project or business relationship
  • Regulatory authorities, law enforcement bodies or other organisations where required by law

Where we use third-party service providers, we take reasonable steps to ensure they handle personal information securely and in accordance with UK data protection law.

9. International transfers

Some of our service providers, including website, email or analytics providers, may process personal information outside the UK.

Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place as required by UK data protection law. This may include the use of approved contractual clauses or ensuring the recipient country has adequate data protection standards.

10. How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected, including to meet legal, accounting, contractual, insurance or reporting requirements.

For example:

  • General enquiries may be kept for a reasonable period to allow us to respond and manage future communications.
  • Client, supplier, subcontractor and project-related records may be kept for longer where required for contractual, legal, accounting or insurance purposes.
  • Analytics information is usually retained in accordance with the settings of our analytics provider.

When information is no longer required, we will delete it securely or anonymise it where appropriate.

11. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure systems, access controls, password protection, data minimisation and appropriate internal procedures.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information submitted through our website.

12. Your rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information
  • Ask us to restrict how we use your information
  • Object to certain types of processing
  • Request transfer of your information to another organisation
  • Withdraw consent, where processing is based on consent

To exercise your rights, please contact us using the details set out in this policy.

We may need to verify your identity before responding to a request.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

14. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

We recommend that you read the privacy policy of any external website you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

You should check this page occasionally to ensure you are happy with any changes.